Privacy Policy
Effective date: July 11, 2026
Peake Street Numbers respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit peakestreetnumbers.com, submit a service request, contact us, or communicate with us by telephone, email, or text message.
Information We Collect
We may collect information that you provide directly to us, including:
- Your name;
- Email address;
- Telephone number;
- Service address or other location information you provide for a requested job;
- Details about your property, service request, scheduling preferences, or communications with us;
- Photographs or other materials you choose to provide; and
- Payment status or transaction information associated with services. If a third-party payment processor is used, we generally do not receive or store your full payment-card number.
We may also automatically receive limited technical information when you use the website, such as your Internet Protocol address, browser type, device type, operating system, referring page, pages visited, and the date and time of your visit. This information may be generated through server logs, cookies, or similar technologies used to operate, secure, and understand use of the website.
How We Use Information
We may use information to:
- Respond to inquiries and service requests;
- Determine service availability and prepare estimates;
- Schedule, confirm, perform, and follow up on requested services;
- Communicate by telephone, email, or text message according to your preferences and consent;
- Process or document payments;
- Provide customer support and resolve questions or disputes;
- Operate, secure, maintain, and improve the website and our services;
- Detect spam, fraud, misuse, or security incidents;
- Maintain business, tax, legal, and accounting records; and
- Comply with applicable law or enforce our agreements.
SMS Messaging and Mobile Information
When you provide a mobile telephone number and consent to text messaging, Peake Street Numbers may use that number to communicate with you about your service inquiry or requested service. Messages may include responses to inquiries, scheduling and appointment confirmations, reminders, job-status updates, payment follow-up, and customer support.
Message frequency varies, typically 1–6 messages per service request. Message and data rates may apply. You may opt out at any time by replying STOP. We will also honor other reasonable requests to stop text messages. For assistance, reply HELP or contact hello@peakestreetnumbers.com.
Mobile information, SMS opt-in data, and messaging consent will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. We may provide information to service providers that process communications on our behalf only as necessary to operate our messaging service and respond to your request. These service providers may not use your mobile information for their own marketing purposes.
Consent to receive text messages is not a condition of purchasing services.
Cookies and Similar Technologies
We may use cookies and similar technologies that are necessary to operate and secure the website, remember basic preferences, prevent spam, and understand general site usage. This may include security services such as Cloudflare Turnstile and basic aggregate traffic measurement.
At launch, Peake Street Numbers does not use information collected through the website for targeted advertising or cross-site behavioral advertising. We do not sell personal information collected through cookies or similar technologies.
You may configure your browser to block or delete cookies. Blocking necessary cookies or similar technologies may affect some website features, including form submission or security checks.
How We Disclose Information
We may disclose information in the following limited circumstances:
- Service providers: To companies that provide website hosting, security, form processing, email, telecommunications, messaging, payment processing, recordkeeping, or similar operational services on our behalf;
- Legal and safety purposes: When reasonably necessary to comply with law, legal process, court orders, or government requests, or to protect the rights, property, safety, and security of Peake Street Numbers, our customers, or others;
- Business changes: In connection with a merger, acquisition, financing, reorganization, sale of assets, or transfer of the business, subject to appropriate protections; or
- With your direction or consent: When you ask us to disclose information or otherwise authorize the disclosure.
We do not sell or rent personal information. We do not share personal information with third parties for their own direct marketing purposes.
Data Retention
We retain information for as long as reasonably necessary to respond to inquiries, provide services, maintain business and tax records, document consent and communications, resolve disputes, enforce agreements, and comply with legal obligations. Retention periods may vary depending on the type of information and the reason it was collected. When information is no longer reasonably needed, we may delete, de-identify, or securely dispose of it.
Data Security
We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information we maintain. No website, transmission method, or storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.
Your Choices and Requests
You may:
- Decline the optional SMS consent checkbox when submitting a service request;
- Opt out of text messages by replying STOP or making another clear request to stop;
- Request SMS assistance by replying HELP;
- Ask us to correct or delete information you previously provided, subject to legal and recordkeeping requirements; or
- Ask questions about our privacy practices.
To make a privacy request, email hello@peakestreetnumbers.com. We may need to verify your identity before completing certain requests.
Depending on where you live, applicable law may provide additional privacy rights. Peake Street Numbers will respond to valid requests as required by applicable law.
Children's Privacy
The website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information to us, contact us so that we can review and, when appropriate, delete it.
Third-Party Websites and Services
The website may link to third-party websites or use third-party services. Their privacy practices are governed by their own policies, not this Privacy Policy. We encourage you to review the policies of any third party you use.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new effective date. Changes apply when posted unless a later date is stated.
Contact Us
For questions or requests concerning this Privacy Policy, contact:
Peake Street Numbers
Chesapeake, Virginia
Email: hello@peakestreetnumbers.com
Phone: (757) 414-PEAK / (757) 414-7325